Housing Officer Neighbourhoods

Grade 9 (SCP 23–25) | Permanent | 37 hours per week

Based in Shrewsbury (travel across Shropshire required)

Help create quality homes and vibrant communities

STAR Housing (Shropshire Towns & Rural Housing) manages around 4,100 homes across the Oswestry and Bridgnorth areas. We provide repairs, tenancy management, lettings and housing support services to residents.

Our vision: “Listening to our residents, together we create quality homes and vibrant communities.”

What you’ll be doing

· Be the main front-line contact for tenants and residents in a designated patch, providing a high-quality, customer-focused housing management service.

· Carry out proactive estate and tenancy management including audits, inspections and monitoring of estate services.

· Resolve neighbourhood issues using negotiation and mediation; manage neighbour disputes.

· Investigate anti-social behaviour/harassment cases, gather evidence and take appropriate tenancy enforcement action (including legal/court activity where required).

· Support lettings and allocations processes to minimise rent loss and ensure policies and procedures are followed.

· Identify and work with partners to provide support for vulnerable tenants, working within safeguarding requirements.

· Manage caseloads, maintain accurate records and update systems; provide monthly performance information.

What we offer

· Local Government Pension Scheme (LGPS).

· Annual leave: 28 days rising to 33 days after 5 years (plus bank holidays and Christmas closure arrangements).

· Flexible Working Hours Scheme.

· Mileage reimbursement at 45p per mile for STAR Housing business travel.

· Training and development in a supportive team environment.

Essential information

· Access to a suitable vehicle for work and willingness to travel across Shropshire.

· DBS check required (with repeat checks at predetermined intervals).

· Normal hours: 8:45am–5:00pm Mon–Thu and 8:45am–4:00pm Fri (occasional evening work may be required).

Ready to apply?

Salary: £34,434-£36,363

Closing date: Sunday, 8 February 2026